Refund policy

We want you to feel confident trying OSCIRA. If something isn't right, we're here to help.

30-Day Money-Back Guarantee

You can return your order within 30 days of delivery for a full refund of the amount you paid, even if you have already tried or used the product. To be eligible, please return the product with all included parts (for EMS Shorts: the shorts, the controller and the USB-C charging cable) and without damage caused by misuse.

How to start a return

Email us at japan.product.ch@gmail.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back before contacting us, as we can't process returns sent without instructions.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

The refund is the amount you actually paid. If you used a discount code (for example, a coupon), the discounted price is refunded.

Free gifts

If your order included a free gift, you can keep it. You don't need to return the gift, and it does not affect your refund.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with a photo of the issue. We'll send a free replacement or give you a full refund, and we cover any return shipping.

Return shipping

For returns that are not due to a damaged, defective or incorrect item, return shipping is paid by the customer. We recommend using a tracked shipping service.

Exchanges

The fastest way to change sizes is to return the original item for a refund and place a new order. If you're unsure about your size, contact us before ordering and we'll help.

Cancellations

If you'd like to cancel, email us as soon as possible. Orders that have not yet been sent to our fulfilment partner can be cancelled for a full refund. Once an order has shipped, please follow the return process above.

Non-returnable items

Gift cards cannot be returned. Items damaged through misuse, or returned with missing parts, may not be eligible for a full refund.

Contact

Questions about a return or refund? Email japan.product.ch@gmail.com and our support team will help.