返金ポリシー

We want you to feel confident about your purchase. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, the item must be in resalable condition and returned with its stretch belt and USB-C charging cable.

How to start a return

Email us at japan.product.ch@gmail.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back before contacting us.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Damaged or defective items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery with a photo of the issue. We'll arrange a free replacement or a full refund, including any return shipping.

Return shipping

For change-of-mind returns, you're responsible for return shipping. For damaged, defective, or incorrect items, we cover return shipping.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order once the refund is confirmed.

Non-returnable items

For hygiene reasons, we can't accept returns of items that have been used beyond a reasonable inspection, or that are returned without the belt and cable. Gift cards and final-sale items are non-returnable.

Contact

Questions about a return or refund? Email japan.product.ch@gmail.com and our support team will help.