Politique d’expédition

We ship worldwide and keep it simple: shipping is free on every order, with no minimum spend.

Processing time

Orders are processed and passed to our fulfilment partner within 1-3 business days, Monday to Friday. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Our products ship directly from our manufacturing partner in Asia. Once dispatched, most orders arrive within 8-15 business days with tracking, which is roughly 2 to 3 weeks from the day you order.

Delivery times are estimates, not guarantees. They can run longer during peak periods, customs inspections, or local carrier delays. If your order is going to take significantly longer than this, contact us and we'll look into it.

Tracking

You'll receive a tracking number by email once your order ships. Please note that tracking can take a few days to show its first scan, and there is often a quiet period while the parcel is in transit internationally. That gap is normal and doesn't mean the parcel is lost. If you haven't received a tracking number within 5 business days of ordering, check your spam folder or contact us.

Shipping cost

Standard shipping is free on all orders, worldwide. There are no hidden handling fees at checkout.

Customs and import duties

For international orders, any customs fees, import duties, or taxes charged by your country are the responsibility of the recipient. These are set by your local authorities and are not something we control. Depending on your country, your parcel may be held by customs until any charges are paid.

Wrong or incomplete address

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address entered incorrectly. If you notice a mistake, contact us right away and we'll try to update it before the order is dispatched.

Lost or delayed parcels

If your tracking hasn't updated for an extended period, or your parcel appears lost, contact us and we'll investigate with the carrier and make it right.

Contact

Questions about shipping or your order? Email japan.product.ch@gmail.com and our support team will help.